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classof79
Member since Feb 2019
22 posts

SOS older couple scammed/ pc compromised Please help
My husband gave to an “Amazon rep”, all of his personal info, SSN, and accepted an installation of Zoho Unattended Access to our old desktop. On the pc was banking info to our personal accounts, bro’s 2 trust funds, deceased parents’ estate, etc. We closed checking accounts and major credit card accounts, but the modem was left on for several hours. Today a tech removed all of our files and data, saved to an external hard drive, and did a factory install. When he was finished, I noticed an unfamiliar icon- Anydesk- another remote access program on my screen, but it was not yet installed. I have never heard of Anydesk; it just appeared upon reinstall. The tech doesn’t know what to do. Please advise again. Sorry to be such a pest.


Vrai
USA Fan
Baton Rouge
Member since Nov 2003
3493 posts

re: SOS older couple scammed/ pc compromised Please help
Anydesk is legit but it's used for remote desktop admin. The tech didn't completely format and repartition the drive?


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30
gobuxgo5
Ohio State Fan
Member since Nov 2012
9281 posts

re: SOS older couple scammed/ pc compromised Please help
I can’t help but even if a real Amazon rep called me, at what point am I giving them a SSN over the phone?


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130
BabySam
LSU Fan
FL
Member since Oct 2010
946 posts

re: SOS older couple scammed/ pc compromised Please help
Anydesk is an executable and doesn't actually install. It's for remote desktop access.


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